http://www.coreconnex.com/2007/11/19/3-easy-ways-to-avoid-spending-too-much-time-on-fixed-fee-service-agreements/ Use financial intelligence to see a clearer picture of your business and industry Tue, 08 Jun 2010 21:08:23 +0000 http://wordpress.org/?v=2.9.1 hourly 1 http://www.coreconnex.com/2007/11/19/3-easy-ways-to-avoid-spending-too-much-time-on-fixed-fee-service-agreements/comment-page-1/#comment-14 Mathew Dickerson Sun, 03 Aug 2008 15:26:00 +0000 http://www.coreconnex.com/?p=93#comment-14 What you are calling 'fixed fee service agreements' we know as SLAs (service level agreements). As you know, I wrote the book SLAM based on 18 years of experience providing IT services to businesses here in Australia at Axxis Technologies. The three tips you give in your blog are spot on, but only part of what people need to know about managing SLAs. What you are calling ‘fixed fee service agreements’ we know as SLAs (service level agreements). As you know, I wrote the book SLAM based on 18 years of experience providing IT services to businesses here in Australia at Axxis Technologies. The three tips you give in your blog are spot on, but only part of what people need to know about managing SLAs.

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