Why Do Good Systems Fail?
5/6/09 at 10:19 AM by Tony Lael It happens all the time; the Owner of an IT services firm wonders if the struggle will ever pay off; the challenges seem unending and unsolvable. The business problems are obvious, but the answers are unclear:
- The need for better processes is clear, but software solutions are not a silver bullet
- Managed Services promise higher revenues, but disappointing stories are everywhere
- All the solutions that led to today’s success are no longer adequate for future growth
The research on system solutions begins:
Due diligence is done, a list of needed features is created, a budget is thought about, ‘price’ is defined as a driver, and a rough deadline for implementing a new system is put on a sticky pad somewhere.
The search for the right system begins:
Vendors and features all start to blend together, pricing gets confusing, frustration sets in and paralysis follows – the business suffers.
If you can identify with any of these problems and are looking for a professional services automation (psa) system to be your answer – stop!
What you need is to integrate your processes and existing systems and create a comprehensive business deployment plan for the psa software solution you think you want to implement – don’t get caught buying a system with cool features if you don’t have a plan for implementing it in your business.