Posts by Tony Lael

Tony is the Executive Vice President and co-founder of CoreConnex. He has been in the IT industry for the past 8 years in a variety of roles. Prior to CoreConnex, he provided management consulting services to IT service companies, has sold managed service agreements from $500 to over $10,000 per month and was part of the national team that implemented Siebel CRM for AT&T Wireless. Tony has been published in the Puget Sound Business Journal on articles relating to the use of technology in small businesses.

Are you playing to win or playing not to lose?

If your business is not evolving, it may mean things are getting too easy for you – watch out, another company is going to sneak past you.

I can’t tell you how energizing it is to work with and around people who are ‘playing to win’ and not ‘playing not to lose’. I used to think that being conservative in an approach…

CoreConnex turns 5

CoreConnex turns 5 years old today – look Ma, no hands!

Everyone says the 5-year mark is a milestone, but it feels like we’re just getting started.

We have navigated some rough waters over the last 5 years. Most significantly, we went from offering a PSA software solution (ConnexIT) in a direct sales model to a channel sales model offering the Corelytics…

Thoughts for the new year

2009 brought a lot of change for me personally and CoreConnex. As is customary for the last day of the year , I am being prompted to think about the past year and reflect (for about 15 seconds) and then look forward to 2010 – what can we do differently? What do we keep doing the same? Are there new opportunities we…

Doing the right things right — for your business

If you have read Mastering the Rockefeller Habits by Verne Harnish , CEO of Gazelles, Inc. you know that using the Do The Right Things Right Model is a critical habit that requires well organized data to see your business accurately.

Doing the right things and then making sure you do the right things right is such a simple concept that works - most of us don’t think it can be this easy. 

If…

Excerpts from the diary of a data junkie

We have all been there – you wake up breathing heavily. You don’t know why you are awake, but you have to get to a computer because you think you may have discovered another way to manipulate your (all powerful) spreadsheet or database views to see things in a different light, learn something new or figure out a problem.

Maybe this urge comes to you while scanning…

The real truth about PSA software?

PSA software has been around for almost a decade, but has built a powerful following in just the past few years. PSA systems are here to stay and have  had an important impact on the market by integrating with key software you need to run your IT service company.

  • Financial business dashboard to monitor finances and goals
  • Remote monitoring & management tools to watch…
  • Creating a blog now became easier

    Start blogging fast and easy with Posterous – just send in an email, that’s it! We emailed our first blog post about SMB Nation 2009 today.

    This is really making us think about how we stay in touch with our community of the increasing number of companies in the IT Solution Provider industry that are using the Corelytics Financial Dashboard.

    If you have…

    Why would you (NOT) sell your IT service business right now?

    Over the last several months I have met a few owners of IT service firms that have told me, in confidence, that they would like to sell their companies because they have concerns in their ability to keep earning revenues to support the growth of the business.

    1. Lost a big client and revenues are down significantly – a big hit to revenues…

    How Clients View IT Resources – Commodity or Trusted Advisor?

    There are a lot of IT service firms charging clients a monthly rate based on the number of machines they are managing for their clients, usually because this is easier to price and explain to the client. Presenting pricing this way may be easier, but ultimately positions the IT service firm as a commodity that can be replaced at a…

    Who is Driving Your Business?

    As described in The E-Myth – Why Most Small Businesses Don’t Work and What to Do About IT by Michael Gerber, all of today’s small business owners are playing three roles.

    Entrepreneur - envisions the future, but lacks execution

    Manager - organizes everything, but forgets the big picture

    Technician – gets work done, but to the detriment of all else

    Each personality or person in…

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