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Who is Driving Your Business?

Tony Lael — Wed, 06 May 2009 17:49:59 +0000

As described in The E-Myth – Why Most Small Businesses Don’t Work and What to Do About IT by Michael Gerber, all of today’s small business owners are playing three roles.

Entrepreneur - envisions the future, but lacks execution

Manager - organizes everything, but forgets the big picture

Technician – gets work done, but to the detriment of all else…

Why Do Good Systems Fail?

Tony Lael — Wed, 06 May 2009 17:19:37 +0000

It happens all the time; the Owner of an IT services firm wonders if the struggle will ever pay off; the challenges seem unending and unsolvable. The business problems are obvious, but the answers are unclear:

The need for better processes is clear, but software solutions are not a silver bullet
Managed Services promise higher revenues, but disappointing stories

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Virtualizing Your IT Service Business

Frank Coker — Wed, 31 Dec 2008 19:37:32 +0000

In the past 6 months, 71% of IT service companies (MSPs, VARs, and other IT service providers) surveyed by CoreConnex have continued to grow in spite of the global economic down turn. Of these growing companies 80% continue to show healthy profitability. All evidence shows that the economic down-turn is good for IT service businesses.

As we look closer, we…

ConnexIT runs in Firefox, Safari and Internet Explorer

admin — Wed, 12 Nov 2008 00:07:55 +0000

CoreConnex announced that the latest release of their service management system ConnexIT offered to VARs, MSPs and IT service companies that automates the operation of their service businesses is able to run on the three most popular browsers being used today – Internet Explorer, Firefox and Safari. What does this mean to CoreConnex customers?

increase the client-base you can

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Gain Competitive Advantage with SLAs (1 of 4)

Frank Coker — Wed, 06 Aug 2008 06:17:27 +0000

Why do SLAs matter?
Service Level Agreements (SLAs) are common with large companies and large IT providers. But only a few small IT service companies have figured out how to take advantage of SLAs for their small business clients. Yet, ifthese small service companies handle it right, SLAs can be a great tool for selling new business, converting existing clients…

Virtual Management is Key to IT Service Company Success

Tony Lael — Sun, 03 Aug 2008 15:41:00 +0000

Just because technology gives businesses the capability to work without an office, virtually, that does not mean technology has replaced the need to practice the disciplines of effective business, team and project management. In fact, technology has made virtual team management a requirement in today’s business world. Professional service companies are successfully managing virtual teams and reducing costs…

Easier Project Management with Teams of 10 or Less

Tony Lael — Sat, 19 Apr 2008 19:29:18 +0000

The success of business relationships as an IT service provider is largely affected by how well client projects are managed. Many of today’s IT service providers, small and large, use Microsoft Project as their tool of choice, simply because they see no other alternative and it comes free with their Microsoft Partner Action Pack. If you are managing multiple projects…

Networking for Those Building Networks

Tony Lael — Fri, 21 Mar 2008 19:18:01 +0000

As Software-as-a-Service applications proliferate through the Internet (‘The Cloud’) many smaller businesses are getting used to the idea of using a browser for their computing needs. The same can be said for networking with others on social networking sites like LinkedIn or IT Link. Social networking on the Internet is about building relationships, sharing knowledge and building a community of…

5 Simple Ways to Create More Time for Yourself

Tony Lael — Thu, 21 Feb 2008 18:48:52 +0000

There is a common misconception that an IT service company, by nature, must be in a constant state of chaos where time commitments are extremely difficult to make, customer service is only whose problem you can get to next, and growing a business is next to impossible because there just is not enough time. There is no doubt that supporting…

5 Reasons for Replacing Your Home-Grown Ticketing System

Tony Lael — Wed, 23 Jan 2008 19:07:56 +0000

The urge to stay with a home-grown and adequately functioning ticketing and time tracking system is tremendous considering that upgrading systems usually requires investment and dealing with change. However, the ‘don’t fix it if it isn’t broken’ mentality eventually impedes natural progression and growth. Today, there are proven Software-as-a-Service (SaaS) systems that require shorter transition times and give added capabilities…