2/21/08 at 11:48 AM by Tony Lael There is a common misconception that an IT service company, by nature, must be in a constant state of chaos where time commitments are extremely difficult to make, customer service is only whose problem you can get to next, and growing a business is next to impossible because there just is not enough time. There is no doubt that supporting…
1/23/08 at 12:07 PM by Tony Lael The urge to stay with a home-grown and adequately functioning ticketing and time tracking system is tremendous considering that upgrading systems usually requires investment and dealing with change. However, the ‘don’t fix it if it isn’t broken’ mentality eventually impedes natural progression and growth. Today, there are proven Software-as-a-Service (SaaS) systems that require shorter transition times and give added capabilities…
11/19/07 at 11:44 AM by Tony Lael 1. Avoid getting caught up in work that is not a priority defined by your clients
The urge to ‘do things the right way’ often times interferes with ‘doing the right things’ for your clients. This subtle way of looking at prioritizing work with clients can save you from wasting time on work that may not be an actual…
