ConnexIT™
ConnexIT – the Smart Professional Services Automation (PSA) System™
he ConnexIT™ PSA tracks and manages clients, contracts, assets, SLAs, fee arrangements, work assignments, trouble tickets, work flows, and all other aspects of operations management for MSPs, VARs and IT service providers.
- Build and sustain long-term client relationships
- Operate more efficiently
- Integrate with existing remote support, monitoring and financial systems under one platform
ConnexIT™ also enables you to set your monthly financial goals and see actual performance to promote continuous improvement in your business.
Schedule your ConnexIT™ demo today!
Schedule a short demonstration of ConnexIT™ – click on the orange medallion and register and one of our representatives will contact you to schedule a time.
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Client Portal
Earn more premium client relationships by selling your ability to support clients like no one else! Clients do not have to wait until the end of the month to know why they are paying you. Clients have on-demand access to project work, service requests and much more. This is the only way to support managed services!
Performance Management to GoalsSet monthly revenue goals and see how your actual performance stacks up. Use information about the origin of requests and how much time you are spendin on them to improve how you serve your clients and manage your staff.
Easy to Read DashboardsWhether you are supporting Service Level Agreements or wanting to quickly view the workload of all your clients, ConnexIT™ makes it easy to filter, sort and view critical information you need to run your business and support your clients.
Work Item Details & Project ManagementIf you manage a lot of projects with an even larger number of clients, ConnexIT™ will organize your life. Estimate project time, view progress and work stage on tasks, manage client expectations with priority management, view dependencies on work items and much more!
Dispatch and Individual CalendarsGain control over your staffs’ schedules and improve how resources are assigned all from one location. Create recurrng appointments and work items and invite client resources as well.
Track Time & InvoiceTired of hearing excuses about why your engineers’ time was not turned in? ConnexIT™ makes it easy to create time slips or capture elapsed time while working on multiple items throughout the day. Consolidate all time slips with the click of a button and invoice. Use QuickBooks®, Microsoft Accounting® or a variety of other accounting systems with ConnexIT™.
Work PrioritizationWhether you are managing a project team or a team of your own engineers, Work Queues help you always make sure high priorities are being taken care of. Watch progress on work items and make sure everyone understands what work to be focussing on next. This is a great way to manage work.
HelpDeskConnexIT™ has three ways to automatically capture requests for you so you spend less time entering information.
- Emails to your helpdesk are turned into requests
- Monitoring alerts are turned into requests
- Clients submit helpdesk requests right from their desktops
- Never let your clients’ needs slip through the cracks!
Other Key Features
- Runs in today’s most popular browsers
- Client Work Collaboration Portal
- Remote Request Portal for users
- Asset Management
- Contract Management
- Service Level Agreement Support
- Project Management
- Help Desk
- Quality Control Client Feedback
- Closed-loop Client Communications Tracking
- Time and Expense Tracking
- Mileage Tracking
- QuickBooks™ Integration
- Microsoft Accounting™ Integration
- Service Desk Performance Tracking
- Resource Scheduling
- CRM Light
- Account Management
- Integrates with most MSP monitoring tools
- Business Performance Monitoring
- Audit Trail
- Automated Email Alerts and Escalation
- Mobile module (CoreMobile™ )
Pricing
This is pricing that makes sense for your business today and as you grow. Pay only the following;
- Set up fee that includes first month
- Package monthly base fee
- $60 per billable employee
With our business growth-friendly pricing you only pay for the employees who bill for services.
- Unlimited client users
- Unlimited non-billable, administrative staff users
- Unlimited number of sub-contractor users
Join our SupportMatch LinkedIn Group!
This group is for IT service companies who want to be a part of a peer group and IT community that strives to make outsourcing IT services the preferred choice for business leaders. You become part of a network of IT service providers that serve businesses everywhere.