How Clients View IT Resources – Commodity or Trusted Advisor?
7/6/09 at 6:31 PM by Tony Lael There are a lot of IT service firms charging clients a monthly rate based on the number of machines they are managing for their clients, usually because this is easier to price and explain to the client. Presenting pricing this way may be easier, but ultimately positions the IT service firm as a commodity that can be replaced at a…
