7/6/09 at 6:31 PM by Tony Lael There are a lot of IT service firms charging clients a monthly rate based on the number of machines they are managing for their clients, usually because this is easier to price and explain to the client. Presenting pricing this way may be easier, but ultimately positions the IT service firm as a commodity that can be replaced at a…
3/25/09 at 9:11 AM by Tony Lael IT service companies who are getting the best results during these challenging times are the ones who have built the strongest business relationships with their clients over time. These relationships are based on the IT service firm understanding what really matters to their clients:
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12/31/08 at 12:37 PM by Frank Coker In the past 6 months, 71% of IT service companies (MSPs, VARs, and other IT service providers) surveyed by CoreConnex have continued to grow in spite of the global economic down turn. Of these growing companies 80% continue to show healthy profitability. All evidence shows that the economic down-turn is good for IT service businesses.
As we look closer, we…
12/11/08 at 4:30 PM by Tony Lael Everyone can sell services if they can develop a technique that they can get comfortable with.
There is not a day that goes by that I do not hear a VAR using PSA software in the IT service world tell me they do not like to sell, how uncomfortable it makes them, and how they just can’t seem to muster…
11/24/08 at 12:32 PM by Tony Lael Join the SupportMatch LinkedIn Group
This group is for IT service companies who want to be a part of a peer group and IT community that strives to make outsourcing IT services the preferred choice for business leaders. Become part of a network of IT service providers that serve businesses everywhere
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11/24/08 at 11:34 AM by Tony Lael A variety of accounting packages are in use by VARs, MSPs and IT service companies the world over.
In light of the recent economic issues showing themselves in various global markets we thought it would be appropriate to remind owners of IT service companies to focus on the financial numbers … and find out which systems companies…
11/11/08 at 5:07 PM by admin CoreConnex announced that the latest release of their service management system ConnexIT offered to VARs, MSPs and IT service companies that automates the operation of their service businesses is able to run on the three most popular browsers being used today – Internet Explorer, Firefox and Safari. What does this mean to CoreConnex customers?
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11/3/08 at 11:05 AM by Derek Brown Many VARs, MSPs and IT service firms know at some point they need to market their services, but often ask themselves, “What should marketing be doing for our business?” While the common thought might be something nebulous like “building awareness” or perhaps “generating leads”, the truth is many companies like yours struggle to get this right.
I’ve always liked Peter…
10/17/08 at 2:20 PM by Frank Coker Overview
The term “client portfolio” gets used a lot, but the real power of the concept is usually lost. The portfolio concept is actually a very rich way to understand the value and opportunities in your existing list of clients. It takes time and effort to do a full portfolio evaluation but it can make a big difference in how…
9/19/08 at 10:09 AM by Frank Coker Perhaps this is a walk on the “wild” side for those who are more comfortable with technology and less comfortable with finance. For many owners of VAR, MSP, and outsourced IT service companies, it’s the technical challenges that they thrive on. Lock them in a room with their own P&Ls and cash flow statements and the keen edge…
