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How Clients View IT Resources – Commodity or Trusted Advisor?

Tony Lael — Tue, 07 Jul 2009 01:31:09 +0000

There are a lot of IT service firms charging clients a monthly rate based on the number of machines they are managing for their clients, usually because this is easier to price and explain to the client. Presenting pricing this way may be easier, but ultimately positions the IT service firm as a commodity that can be replaced at a…

What clients really want from their VAR, MSP or IT service provider

Tony Lael — Wed, 25 Mar 2009 16:11:19 +0000

IT service companies who are getting the best results during these challenging times are the ones who have built the strongest business relationships with their clients over time. These relationships are based on the IT service firm understanding what really matters to their clients:

Be a part of their business team
Coach them on changes in technology so they are aware, but

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Virtualizing Your IT Service Business

Frank Coker — Wed, 31 Dec 2008 19:37:32 +0000

In the past 6 months, 71% of IT service companies (MSPs, VARs, and other IT service providers) surveyed by CoreConnex have continued to grow in spite of the global economic down turn. Of these growing companies 80% continue to show healthy profitability. All evidence shows that the economic down-turn is good for IT service businesses.

As we look closer, we…

Selling Made Easier

Tony Lael — Thu, 11 Dec 2008 23:30:40 +0000

Everyone can sell services if they can develop a technique that they can get comfortable with.

There is not a day that goes by that I do not hear a VAR using PSA software in the IT service world tell me they do not like to sell, how uncomfortable it makes them, and how they just can’t seem to muster…

SupportMatch LinkedIn Group

Tony Lael — Mon, 24 Nov 2008 19:32:56 +0000

Join the SupportMatch LinkedIn Group

This group is for IT service companies who want to be a part of a peer group and IT community that strives to make outsourcing IT services the preferred choice for business leaders. Become part of a network of IT service providers that serve businesses everywhere

Make better business decisions by sharing best practices

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LinkedIn Poll – What accounting software does your IT service company use?

Tony Lael — Mon, 24 Nov 2008 18:34:42 +0000

International LinkedIn Poll

A variety of accounting packages are in use by VARs, MSPs and IT service companies the world over.

In light of the recent economic issues showing themselves in various global markets we thought it would be appropriate to remind owners of IT service companies to focus on the financial numbers … and find out which systems companies…

ConnexIT runs in Firefox, Safari and Internet Explorer

admin — Wed, 12 Nov 2008 00:07:55 +0000

CoreConnex announced that the latest release of their service management system ConnexIT offered to VARs, MSPs and IT service companies that automates the operation of their service businesses is able to run on the three most popular browsers being used today – Internet Explorer, Firefox and Safari. What does this mean to CoreConnex customers?

increase the client-base you can

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What Should Your Marketing be Doing, Anyway? (1 of 4)

Derek Brown — Mon, 03 Nov 2008 18:05:05 +0000

Many VARs, MSPs and IT service firms know at some point they need to market their services, but often ask themselves, “What should marketing be doing for our business?” While the common thought might be something nebulous like “building awareness” or perhaps “generating leads”, the truth is many companies like yours struggle to get this right.

I’ve always liked Peter…

Client Portfolio Basics: The Client Portfolio Concept (1 of 3)

Frank Coker — Fri, 17 Oct 2008 21:20:42 +0000

Overview
The term “client portfolio” gets used a lot, but the real power of the concept is usually lost. The portfolio concept is actually a very rich way to understand the value and opportunities in your existing list of clients. It takes time and effort to do a full portfolio evaluation but it can make a big difference in how…

Financial Management: The Challenge for IT Service Providers

Frank Coker — Fri, 19 Sep 2008 17:09:52 +0000

Perhaps this is a walk on the “wild” side for those who are more comfortable with technology and less comfortable with finance. For many owners of VAR, MSP, and outsourced IT service companies, it’s the technical challenges that they thrive on. Lock them in a room with their own P&Ls and cash flow statements and the keen edge…