Gain Competitive Advantage with SLAs (1 of 4)
8/5/08 at 11:17 PM by Frank Coker Why do SLAs matter?
Service Level Agreements (SLAs) are common with large companies and large IT providers. But only a few small IT service companies have figured out how to take advantage of SLAs for their small business clients. Yet, ifthese small service companies handle it right, SLAs can be a great tool for selling new business, converting existing clients to fixed…